Looking back on my blog post from last year sharing my 10 Twitter Tips for Law Firms, I realise that number 1 on the list was ‘Create at least two Twitter accounts’. Moving further into 2012, there are many more sector-specific Twitter accounts and indeed lawyers having their own Twitter accounts separate from the main law firm account (known as the ‘battleships’ and ‘destroyers’, terms and principles first coined by Jon Bloor and developed and embraced by Brian Inkster and other law firms such as Biggart Baillie).
As an avid Twitter user, it’s great to see such a savvy approach from lawyers and legal marketers. They are realising that if they have just one account that bombards its followers with many different types of legal information or news and has conversations with many different types of contacts, they are perhaps going to lose followers or, to put it more accurately, they are not going to gain as many relevant followers as they would have liked. The same applies for blogging to some extent. If you have a blog that isn’t focused enough and delivers a broad range of content, it will not do as well as the blog that is more focused with content that its readers and subscribers can expect to read.
With that said, an interesting question is ‘How does a law firm set up multiple Twitter accounts?’. If a firm has set up one Twitter account, that’s a good start. If they then try to create a second Twitter account using the same email address they will get the following message telling them that ‘This email is already registered':-
This shouldn’t be a problem for the larger law firms especially those with their own IT teams: they will most likely have many email addresses with which to create multiple accounts. The problem may arise for those law firms that have fewer lawyers (or at least fewer lawyers interested in connecting using social media) or for law firms that don’t have IT teams readily available to set them up with more, relevant email addresses. I used to suffer from a similar problem because I used a new Gmail email address for every Twitter account I created. This wasn’t a problem for the first few Twitter accounts. But Gmail requires you to authenticate every new Gmail address with a mobile phone number and you can only authenticate so many email addresses using the one phone number [edit at 12 March: it appears that while SMS authentication was previously required to set up multiple Gmail accounts, it doesn’t appear to be required any more. Thanks to John Storer for clarifying this]. I soon (very soon) got frustrated with setting up new gmail accounts for each Twitter account I created, either for myself or for my colleagues. I found an easier method of setting up multiple Twitter accounts using just one gmail address through The Social Media Guide and I thought it would be useful to show you how to do this.
Once you’ve logged in to your Gmail account, click on settings and go to ‘filters’. Click ‘Create new filter':-
Thereafter, enter a new email address in the ‘To’ box, which should take the form of your Gmail username with the plus symbol ‘+’ followed by a new email address filter. For example, email@example.com as below. The new filter name is not important, so long as you can remember it. After you’ve done that, click ‘create filter with this search’ and click ‘discard’ if it says changes have not been saved.
Then click on the ‘Apply the label’ option and ‘Choose Label’. Select ‘New Label’ from the drop down list’.
Once in this screen enter the label name again and click create. For instance, in my case I’ve entered ‘newtwitteraccount5′.
Once you have entered the label name, you will be brought back to filters screen, where you should click ‘Create filter’ as follows:-
You will see this confirmation message that the new filter has been created:-
Once you’ve set up this filter, go back to twitter.com, having logged out of any of your other accounts, and click ‘sign up‘. You can then apply for your new username using your new email address filter e.g. in my case, I’d enter firstname.lastname@example.org. There should now be a green tick and a message saying ‘we will email you a confirmation’. Once you’ve entered all your other details click ‘create my account’.
Once you’ve clicked ‘create my account’, Twitter will automatically send a confirmation email to your new email filter. If you go back to your gmail account and click the filter option from the left-hand side of the screen, you will find that the Twitter confirmation email is sitting in that new inbox. Click confirm and that’s you done.
As you will see, another advantage of this is that you have now created a separate filter into which all notifications from your new Twitter account can go.
Addendum at 14 March 2012: Do bear in mind that if you are setting up multiple accounts, ensure you use these for legitimate social media use and within Twitter’s rules. Under The Twitter Rules, under the ‘Serial Accounts’ section, Twitter notes that “You may not create serial accounts for disruptive or abusive purposes, or with overlapping use cases. Mass account creation may result in suspension of all related accounts. Please note that any violation of the Twitter Rules is cause for permanent suspension of all accounts.” That aside, again, happy tweeting!