Heath Harris, MBA, Change Leader | Operations Engineer | Technologist | Opera Singer

(New York) Change Leader | Operations Engineer | Technologist | Opera Singer

"With 20 years of progressive leadership experience for global law and professional services firms, I am a leader of organizational design skilled in driving enterprise projects, operational development and innovation initiatives.

I currently advise some of the world's leading companies on the design of their legal operations and technology solutions. In addition to this, I sit on Ernst & Young's Gobal Innovation team for law, helping to design products and technologies that will transform the delivery of our services, partnering with leading universities, engineers, technologists, and thought leaders.

Some of my career achievements include:

• Redesigned core processes, training methodology, staffing models, and business offerings of the firm business unit. Delivered seven figures of time loss improvement, and reduced training time by over 50%.
• Launched one of the AMLaw 100's first Robotic Process Automation programs, achieved 400% ROI in the first five months of the program, and saved seven figures in the following year.
• Designed change management and organizational design methodology for law firms and corporate legal departments, offered firmwide and to firm clients.
• Advised conflict resolution and integration aspects of multi-million dollar merger propositions.
• Averaged $100k per year in cost savings for the organization since 2012, via contract negotiation and vendor management.
• Designed and installed $1M enterprise workflow software.
• Redesigned new business intake processes and policies, delivering an 87% time reduction process improvement.

I am a trusted advisor to C-level leaders and board members in defining and activating new strategies. My business acumen includes organizational design, strategic innovation, process engineering, strategic planning, and change management against aggressive requirements. Additionally, I am a respected mentor, coach, and leader of high-performance teams, recognized for my ability to cultivate a positive organizational culture.

Specialties: Executive leadership, innovation, organizational design and development, artificial intelligence (AI), robotic process automation (RPA), M&A advisory, strategic planning, change management, business process engineering, systems design and implementation, continuous improvement, risk management, transformation, quality assurance, cost control, community engagement, communications."